When you Trade Your Transport with City Car Club you'll
have £200 to spend on their pay-as-you-go, self-service cars and
vans located across 14 UK cities.
If you're new to City Car Club you'll receive your first
year's membership free plus £150 driving credit to get you
If you're already a City Car Club member you'll simply
have £200 driving credit added to your account.
About City Car Club
City Car Club is the UK's leading car club with
pay-as-you-go, self-service cars and vans located across 14 UK
cities. City Cars and Vans can be booked from as little as half an
hour, a day or as long as you like, at any time of the day or night
either online or over the phone from just £5.20/hr. The vehicles
are conveniently located in designated parking bays near to where
you live and work and insurance, road tax, servicing, parking
permits, fuel and even cleaning are all taken care of, so all you
need to worry about is enjoying your journey. Simply book, jump in
and drive away!
City Cars and Vans are available in London, Bath,
Birmingham, Brighton, Bristol, Cardiff, Edinburgh, Glasgow, Leeds,
York, Manchester, Huddersfield, Sheffield and
You can find out more about City Car Club by visiting
their website at www.citycarclub.co.uk.
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Please note that if you follow the links in the
website terms & conditions, and content ownership do not apply.
For this reason, you are solely responsible for your interactions
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Terms and Conditions
As part of the Trade Your Transport submission process, you
will be asked to confirm that you have read and agree to both the
Trade Your Transport Agreement and the terms and conditions put in
place by City Car Club.
You can read both of these below as well as finding out how to
claim your reward.
Read the Trade Your Transport Agreement »
- GENERAL CONDITIONS
1.1. In this document references to
"we", "us" or
"our" are to the company, firm or organisation who
will carry out the Service.
1.2. References to "you" or
"your" are to the individual who has requested the
1.3. References to a
"Consumer" have the same meaning as set out in the
Unfair Terms in Consumer Contracts Regulations 1999.
1.4. References to
"CarTakeBack" are to CarTakeBack.com Limited (a
company registered in England and Wales with company
number 04500288 whose registered office is at
Bankfield House, Bankfield Mill, Regent Road,
Liverpool, Merseyside L20 8RQ) who act as our agent in putting
us in touch with you and providing your Unique Reward Code to you
on our behalf.
1.5. References to "Official
Partner" are to the company or firm who will provide the
"Trade Your Transport Reward"
(meaning the products and/or services placed on offer by the
Official Partner for which your Unique Reward Code can be redeemed)
which you have selected and references to a "Unique Reward
Code" are to the unique code which CarTakeBack will
provide to you (once we have given them confirmation that your
vehicle has been accepted in accordance with these terms) which you
can then use in exchange for your Trade Your Transport Reward.
1.6. References to "Reward
Terms" are to the terms on which your Trade Your Transport
Reward will be made available to you by the Official Partner and
which will form the basis of the legal relationship between you and
the Official Partner. Please note that the Reward Terms may
be updated by the Official Partner from time to time. If you
have any queries in relation to whether you have the latest set of
Reward Terms relating to your chosen Trade Your Transport Reward
please contact CarTakeBack on 0844 669 0996 or at
1.7. References to "Service"
mean the service that we will provide to you following your
acceptance of a Service Offering, as further described in
paragraph 3 below.
1.8. References to a
"Request" mean the request that you make to
CarTakeBack for the provision of the Service and references to
"Service Offering" mean the estimate or offer (as
further described in paragraph 4) to provide the Service that
CarTakeBack will provide to you, on our behalf, in response to a
Request pursuant to which (if accepted) we will provide the Service
2.1. This document sets out the terms and
conditions that apply to the provision of the Service. It is
our intention that the Service is provided by us and accepted by
you on these terms. You may want to print a copy for future
reference. As a Consumer if you wish to rely on any variation
to these terms then you should ensure that the variation is
notified to us in writing before issuing any instructions to us to
carry out the Service.
2.2. As you have chosen to receive a Trade
Your Transport Reward in return for your vehicle, this document
also sets out the terms and conditions that apply to the Trade Your
Transport scheme, which is managed by CarTakeBack. It does
not, however, set out the terms that apply to the particular Trade
Your Transport Reward that you have selected. CarTakeBack has
Official Partners from whom Trade Your Transport Rewards can be
selected and redeemed. The terms and conditions that apply to
the Trade Your Transport Reward that you have selected can be found
in the Reward Terms of the relevant Official Partner. Please
note that it is a condition of entering into this TYT Agreement
that you accept the relevant Reward Terms. Please see
paragraph 6.9 for further information.
2.3. CarTakeBack may withdraw or vary the
format of the Trade Your Transport scheme at any time prior to your
acceptance of a Service Offering. If CarTakeBack withdraws or
varies the Trade Your Transport scheme after you have made a
Request but before you have accepted a Service Offering,
CarTakeBack shall contact you to discuss the impact of its proposed
withdrawal or change to the Trade Your Transport scheme with
2.4. It is intended that the Trade Your
Transport scheme only be for consumer use. For the avoidance
of doubt, if you are a legal entity acting in the course of
business or are an individual acting for purposes which are related
to your trade, business or profession, you will not be eligible to
take part in the Trade Your Transport scheme.
3.1. The Service that we will provide to you
includes the following as standard:
3.1.1. treatment of your vehicle at an authorised
treatment facility in accordance with the UK end of life vehicle
3.1.2. the issue of a DVLA Certificate of Destruction;
3.1.3. the recycling of your vehicle; and
3.1.4. the permanent removal of your vehicle from the road.
3.2. In addition to the above, we are also
able to arrange for your vehicle to be collected from a specified
location within the UK (excluding the following postal districts
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV21, IV22, IV23,
IV26, IV27, IV28, IV40, IV41, IV51, IV52, IV53, IV54, IV55, IV56,
IV63, KA27, KA28, KW15, KW16, KW17, KW8, KW9, PA20, PA28, PA29,
PA30, PA31, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43,
PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64,
PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,
PA76, PA77, PA78, PH30, PH31, PH34, PH35, PH36, PH37, PH38, PH39,
PH40, PH41, PH42, PH43, PH44, PH49, PH50, SA70, TQ6, TR21, TR22,
TR23, TR24, TR25, ZE1, ZE2, ZE3 - as may be updated from time to
time, Please check the Trade Your Transport website or telephone
CarTakeBack for the most up to date list of excluded postal
districts) and delivered to the authorised treatment
facility. You will have discussed this option with
CarTakeBack at the time that you accepted a Service Offering.
4. SERVICE OFFERING
4.1. If you want us to provide the
Service, then you will submit a Request for the Service to
CarTakeBack and, if your vehicle appears (initially) to be eligible
for the Service then CarTakeBack may provide a Service Offering to
you in return. We will then get in touch with you in order to
finalise some details.
4.2. When you make a Request you will be asked
to provide CarTakeBack with the following details: your name,
address and other contact details (to include a valid email address
to which CarTakeBack can deliver your Unique Reward Code), details
of your vehicle (on which we may undertake checks), its condition
and, if you require us to collect your vehicle, its location.
4.3. By making a Request you consent to the
collection, use and transfer of the information that you provide to
CarTakeBack in accordance with these terms and conditions.
4.4. The information that you provide to
CarTakeBack (and which CartTakeBack will provide to us) will enable
CarTakeBack to put us in touch with you, allow us to provide the
Service to you and also allow the Official Partners to provide you
with the Trade Your Transport Reward that you have selected.
You acknowledge and agree that we may make available or disclose to
third parties information about you in connection with any of these
purposes. We will retain the personal information provided by
you for as long as is reasonably necessary for the purposes of
providing the Service and the Trade Your Transport Reward that you
4.5. The information you provide to
CarTakeBack will be held on our computers in the UK and may be
accessed by or given to our staff, to any member of our group of
companies and/or third parties for the purposes set out in these
terms and conditions or for other purposes approved by you.
4.6. Once you have accepted the Service
Offering we may contact you to ask you to verify or provide
4.7. When CarTakeBack makes a Service Offering
to you, it is based on the following assumptions in relation to
your vehicle. The Service Offering is based on your vehicle
4.7.1. a Car (category M1) or light Van (category N1) (as per
European Commission Directive 2001/116/EC) having a gross vehicle
weight no greater than 3500kg and no more than 9 seats;
4.7.2. "Complete" in that it contains all of the components that
a person would reasonably be expected to be included within it such
as the engine, gearbox, bodywork and catalytic converter;
4.7.3. free from "Significant Damage" such as damage sustained
in a collision or as a result of an act of theft or vandalism;
4.7.4. free from any "Additional Waste" such as litter, refuse
or rubbish; and
4.7.5. if your vehicle is to be collected by us, "Accessible ",
such that it is parked on solid ground with sufficient access for a
standard recovery vehicle and with fully inflated tyres.
4.8. Where you have told us that the
conditions in paragraph 4.7 are not met, your vehicle will not be
eligible for the Service and we will contact you to tell you,
subject to our rights set out in paragraph 4.9 below.
4.9. If, at any point, the cost to us of
carrying out the Service increases due to us becoming aware that
the vehicle is not Complete, has Significant Damage, contains
Additional Waste, or where the vehicle to be collected is not
Accessible (each as referred to in paragraph 4.7 above), then
we may cancel the TYT Agreement between us with immediate
effect. We may provide a quotation to you for an alternative
service, which you will have a reasonable opportunity to
4.10. Where we agree that any terms contained
in the Service Offering may be varied prior to your acceptance of
the Service Offering, then such variations will be confirmed to you
along with all other relevant details, prior to us entering into
the TYT Agreement with you.
4.11. Service Offerings are valid for 14 days
from the date on which the Service Offering is provided by
CarTakeBack to you. In the event that you do not accept the
Service Offering within this period, it will expire. If you
still wish for us to provide the Services, you will need to make a
5.1. Under the Consumer Protection
(Distance Selling) Regulations 2000
("Regulations") consumers are given the right to
cancel orders for services during the period of seven working days
after the day on which the consumer enters into an agreement for
the provision of services with a supplier or, if later, the day on
which a consumer receives notice of its right to cancel
("Cooling Off Period"). The Regulations
contain several exceptions to the Cooling Off Period. These
exemptions are relevant when, as part of your Request, you ask us
to start providing the Service before the Cooling Off Period ends
(eg where you have asked us to make arrangements to collect your
vehicle or where you drop your vehicle off at our facility and
agree we can provide the Service). Accordingly you
acknowledge and agree that when you enter into this TYT Agreement
and we come to collect your vehicle from you, or you drop your
vehicle off for us to provide the Service, your rights to cancel
under the Regulations end at that point in time.
5.2. Subject to the above, once you have
accepted the Service Offering, you may not cancel the TYT Agreement
without our consent, which if given will be deemed to be on the
basis that you shall be liable to us for the loss of profit and
such other reasonable and foreseeable loss as we may suffer as a
result of such cancellation (such as, without limit, travel and
time costs incurred by us prior to cancellation) and such damages
shall be paid by you upon such cancellation. We shall use our
reasonable endeavours to reduce any such damages by an amount to
reflect any replacement contract which we are able to carry out as
a result of cancellation.
6. UNIQUE REWARD CODE
6.1. In return for us providing the
Service to you, you agree to select a Trade Your Transport Reward
from one of the Trade Your Transport Official Partners notified to
you by CarTakeBack before you made your Request. You will
need a Unique Reward Code in order to claim a Trade Your Transport
6.2. The request for a Trade Your Transport
Reward and the provision of a Unique Reward Code is the only
"payment" that you will receive for handing your vehicle over to
6.3. Subject to paragraph 6.2 above, by
entering into this TYT Agreement you agree to hand over your
vehicle to us free of charge (by which we mean without payment of
money) and for the avoidance of doubt, there will be no monetary
payment made in addition to or in place of the Unique Reward Code,
by us or CarTakeBack.
6.4. Unless otherwise agreed between us, you
will receive a Unique Reward Code from CarTakeBack within 14 days
of your vehicle being accepted by us. Your vehicle will be
"accepted" when it is received by us at our premises and we confirm
that it is eligible for the Service (the conditions for eligibility
are set out in paragraph 4.7).
6.5. Your Unique Reward Code will be
delivered to you by email so please ensure that you check your
emails (and spam filters) carefully. Please notify us of any
change in your email address. Neither we, nor CarTakeBack,
will be held responsible for the loss of or your failure to receive
a Unique Reward Code as a result of out of date or incorrect
6.6. Once you receive your Unique Reward
Code you may then exchange it for your chosen Trade Your Transport
Reward with the relevant Official Partner in accordance with the
Reward Terms. You will not be able to claim your Trade Your
Transport Reward until you have received your Unique Reward
6.7. Your Unique Reward Code will be specific
to the Trade Your Transport Reward that you have selected.
6.8. Details of how to claim your Trade Your
Transport Reward are set out in the Reward Terms and can be viewed
at www.tradeyourtransport.com. You must follow any specified
claim procedure in order to claim your Trade Your Transport
Reward. CarTakeBack will endeavour to ensure that the
information it displays on the website www.tradeyourtransport.com
is correct but shall not be liable in the event that it is not, as
this information is displayed by CarTakeBack for and on behalf of
its Official Partners.
6.9. In entering into this TYT Agreement and
selecting a Trade Your Transport Reward, you agree to enter into a
contract with the Official Partner on the Reward Terms. You
confirm that the Reward Terms were made available to you (on
www.tradeyourtransport.com) prior to you submitting your
Request and you agree to use the Unique Reward Code in
accordance with those Reward Terms. Neither we nor
CarTakeBack are party to the Reward Terms - they are terms that
will apply to your relationship with the relevant Official
Partner. Please check the Reward Terms and claim procedure
carefully as they may include important restrictions on how you can
use your Unique Reward Code (for example the code may expire after
a certain amount of time).
6.10.You shall act honestly and not act fraudulently or
deceitfully in claiming Your Trade Your Transport Reward
(including, without limit, supplying false or misleading
information). In particular, you must not share your Unique
Reward Code with any other person or allow it to be used by any
other person. Your Unique Reward Code is not transferrable
and can only be used by the individual whose details were submitted
at the time of making a Request (and who subsequently accepted a
Service Offering). In no event shall we or CarTakeBack be
responsible for any loss you may suffer as a result of the
unauthorised use of your Unique Reward Code (unless caused by our
or CarTakeBack's negligence).
6.11.You are solely responsible for keeping your Unique Reward
Code confidential and secure at all times. Please notify
CarTakeBack immediately if you become aware of any unauthorised use
of your Unique Reward Code. In the event that you lose or
misplace your Unique Reward Code, please contact CarTakeBack.
Unique Reward Codes may be reissued with the same number providing
that they have not previously been redeemed.
6.12.Unique Reward Codes can only be obtained and redeemed as
set out in this TYT Agreement. Any other use, award, sale,
exchange or transfer of Unique Reward Codes, or any attempt to do
so, shall be a serious breach of this TYT Agreement.
6.13.Unique Reward Codes may be cancelled by CarTakeBack if
CarTakeBack suspects fraud or misconduct or determines that the
Unique Reward Code was obtained or used in breach of these terms
and conditions or awarded in error. For the avoidance of
doubt, any advice or actions of our or CarTakeBack's staff that is
contrary to these terms and conditions will not have the effect of
changing these terms and conditions.
6.14.Unique Reward Codes have no value until redeemed for a
Trade Your Transport Reward. Unique Reward Codes cannot be
exchanged for money in any circumstances (including, to avoid
doubt, if they expire (you should note that a Unique Reward Code
may have a limited period in which it can be exchanged (as detailed
in the Reward Terms) after which it will expire)).
6.15.When you redeem your Trade Your Transport Reward with the
relevant Official Partner, for security purposes you will need to
have your Unique Reward Code and the details that you provided to
CarTakeBack (as listed in paragraph 4.2 above) at the time of
making your Request. Please ensure that you have these
details with you when you seek to claim your Trade Your Transport
7.1. The following conditions must be
satisfied when you enter into this TYT Agreement and also at the
time the Service is performed:
7.1.1. the statements and representations made by you are
correct and accurate;
7.1.2. you have the legal right to dispose of the vehicle;
7.1.3. the vehicle is free of all charges such as a hire
purchase or loan agreement;
7.1.4. you have been given a reasonable opportunity to remove
any personal posessions from the vehicle; and
7.1.5. we have been given a reasonable opportunity to
examine the vehicle and confirm that its condition and location are
as stated by you when the TYT Agreement was formed.
7.2. If you fail to comply with any of the
conditions set out in paragraph 7.1, then we are under no
obligation to continue with the Service and you may be liable for
our reasonable and foreseeable losses as if the TYT Agreement had
been cancelled under paragraph 5
8. SERVICE STANDARD
8.1. We will do all that we reasonably can to
carry out the Service within a reasonable timescale however we
cannot be held responsible for delays due to extreme weather,
strikes, lock outs, industrial disputes, acts of god or other
circumstances beyond our reasonable control. If we do not
carry out the Service within a reasonable timescale (due to a cause
attributable to ourselves) then you will be able to cancel the TYT
Agreement without penalty and in such circumstances no Trade Your
Transport Reward will be provided.
8.2. We warrant that the Service shall be
carried out with reasonable care and skill.
8.3. If we are in breach of the above warranty
(set out in paragraph 8.2) then we will arrange with you a time for
us to re-perform the Service.
8.4. Nothing in this TYT Agreement shall
affect your statutory rights. If you have any doubts as to
your statutory rights then you should contact your local Trading
Standards Department or Citizens Advice Bureau.
9. EXCLUSION OF LIABILITY
9.1. Arrangements for Trade Your Transport
Rewards are made directly with the relevant Official Partner and
neither we nor CarTakeBack have any responsibility for the
delivery, standard, quality or otherwise of any goods and/or
services received or supplied or the failure of an Official Partner
to honour a Unique Reward Code or make a specific Trade Your
Transport Reward available. Such transactions and all Trade
Your Transport Rewards are subject to all applicable legal rules
and the relevant Reward Terms (including return conditions,
warranties and limitations of liability). If you have any
problems or queries in relation to the Trade Your Transport Reward,
please contact the relevant Official Partner directly.
9.2. We will only be liable for losses that
are foreseeable and caused by our own negligence.
9.3. Nothing in these conditions shall exclude
or limit our or Cartakeback's liability for death or personal
injury caused by our or CarTakeBack's negligence nor affect your
9.4. Nothing in this TYT Agreement limits any
rights that you may have against the relevant Official Partner that
has provided your Trade Your Transport Reward. Please see the
Reward Terms for any applicable exclusions or limitations.
9.5. We do not take any responsibility for
returning any personal possessions found in the vehicle. Any items
found in the vehicle will be disposed of at our discretion.
10. YOUR LIABILITY
10.1. You shall be liable for all loss, damage
or injury (whether direct, indirect or consequential) that we (or
our employees, agents or representatives) or CarTakeBack (or
CarTakeBack's employees, agents or representatives) suffer as a
result of your negligent failure or delay in the performance of
your obligations under the TYT Agreement.
10.2. If, as a result of your negligence, we
incur any loss or expense as a result of any damage to any of our
equipment, then we will seek to recover such losses and expenses
11.1. Any waiver by us in exercising our
rights will not restrict us from exercising any of our rights at a
11.2. If you are a resident in the UK then the
relevant UK law will apply to the TYT Agreement and the relevant UK
Courts will have exclusive jurisdiction in relation to the TYT
Agreement. If you are not resident in the UK then you agree
that English law will apply and the English courts will have
11.3. If any of the terms contained within
this TYT Agreement are deemed invalid, void or unenforceable for
any reason, they will be severed from the rest of the terms and
conditions which shall remain unaffected.
11.4. Except as provided in paragraph 11.5, a
person who is not party to this TYT Agreement shall have no right
under the Contracts (Rights of Third Parties) Act 1999 to enforce
any term of this TYT Agreement. This paragraph 11.4 shall not
affect any right or remedy of any person which exists, or is
available, other than under that Act.
11.5. CarTakeBack and any of our or
CarTakeBack's affiliates, directors, employees or representatives
may enforce any term of this TYT Agreement which is expressly or
implicitly intended to benefit it.
11.6. If you have any questions regarding the
Trade Your Transport scheme, please contact CarTakeBack.
City Car Club £200 Reward terms and conditions »
Playing by the rules makes things easier and
fairer for everyone.
"City Car Club" is the trading name of City
Car Club Limited whose head office and registered address is at
Matthew Murray House, 97 Water Lane, Leeds, LS11 5QN.
'Member' refers to anyone who has joined City
'Business member' refers to a member who has
joined City Car Club as part of a business account.
'Business account' refers to an organisation
that has one or more Business members registered to use City Car
"Clubhouse" means City Car Club's Customer
Service Centre and Helpdesk reached through 0845 330 1234.
City Car Club accepts the vast majority of applicants, however
before becoming a member all applicants must successfully complete
a DVLA and credit check. If an applicant fails the DVLA or credit
check or any other criteria as outlined in the terms and conditions
below, City Car Club will not honor this reward.
Typical DVLA failure points would include:
Too many points or certain endorsements - depending on the
nature of the offences, we can accept up to six points on a licence
- sometimes up to nine. This will be checked and confirmed during
the joining process.
No major motoring convictions in the last five years and no more
than three "SP" and "CU" code offences in the last three years.
The applicant must be at least 19 years of age and have held a
full driving licence for a minimum of 12 months. There is no upper
age limit. Please note: 19 and 20 year old members pay a
compulsory £10 per month to contribute towards the considerably
larger insurance premium we incur for younger drivers but the good
news is this comes with a reduced excess of only £250.
Non-UK licence holders can be accepted but the licence must be
valid to drive in the UK.
1. Member agreement
1.1 Each member agrees to comply to the club
rules. City Car Club reserves the right to take possession of its
vehicles at any time if rules are broken.
1.2 The driving credit should be used up
within 12 months of becoming a member.
2. Business accounts
2.1 Members of business accounts are expected
to adhere to the terms and conditions as set out in this document.
However financial liability for all acts committed by a business
member lies with the employing organisation with whom City Car Club
has the contractual arrangement. Business accounts can agree
different pricing structures and terms which will be outlined in
detail when their business account is opened. Where an exception is
not detailed the prices, procedures and processes outlined in these
terms and conditions apply. By entering in to a contractual
agreement through the online acceptance of these terms and
conditions, and enabling their employees to use the City Car Club
service the employing organisation agree to honour the terms of
this agreement on behalf of their employees.
2.2 In the case of a business membership, it
is the business account that agrees to pay all monies due against
all members of the account.
2.3 It is the responsibility of the business
account to inform City Car Club if a member of the business account
leaves the organisation and in this case the business must return
the member's membership card to City Car Club. Failure to do this
will leave the business account liable for any charges
3.1 Prior to driving off, the Member agrees
Inspect the vehicle for any damage either
inside or outside the vehicle. Any damage not shown on the previous
damage report? Please call the Club House on 0845 330 1234.If you
drive off with the damage unreported, you will be responsible for
3.2 Once you gain access to a vehicle you are
responsible for it until it is returned to its designated parking
space, you end the booking on the system and lock the vehicle using
your membership card.
4.1 The vehicle must be returned by the agreed
time and date to the designated parking space. Should the
designated parking space be blocked by another vehicle, you must
call the Clubhouse for instructions on where the car can be legally
4.2 You must return the vehicle's keys to the
designated location within the car, remove all personal possessions
and follow the instructions in the User Manual for terminating the
booking and agreeing to the time and miles travelled.
4.3 You agree to return the vehicle with all
documents and accessories present at the time of collection and in
the same condition as they were on collection.
5. Annual Membership Fee
5.1 Members agree to pay an annual membership
renewal fee of £50 (private members), £25 (partners), or £30
(business members). This payment will be levied on the anniversary
date you joined the club and will be automatically added to your
Direct Debit payment in that month.
Members who joined City Car Club before 1st
June 2008 are classed as Founder Members and are not required to
pay an annual membership renewal fee.
Please note, all prices are inclusive of
6. Charges for late return
6.1 If you do not return the vehicle by the
agreed time and date to its designated parking space, City Car Club
is entitled to charge you at the agreed rate plus any applicable
charges (see Club Rules 6 - Other Charges), until the vehicle is
either returned or recovered.
7. Charges for return of vehicle in poor
7.1 If you do not return the vehicle in the
same condition as it was on collection, City Car Club will be
entitled to charge you for the cost of professional cleaning,
and/or servicing the vehicle (including the cost of spare parts),
in addition to the charges arising under clause 6.
8. Driving Credit
8.1 Any driving credit applied to your account
in conjunction with the joining fee or a specific promotion, is
only valid for a duration of 60 days or otherwise if advised.
9.1 Invoices are payable via Direct Debit,
debit or credit cards only (unless otherwise mutually agreed
between City Car Club and the Member).
9.2 Current rental rates, mileage charges,
other charges and penalties are always clearly displayed on the
City Car Club website. These charges may change at any time without
prior notice being given to the Member.
9.3 Should payment of any invoice be declined
or is unpaid for any reason, City Car Club reserves the right to
suspend or cancel Membership until full payment is made.
9.4 The Member's signature to this Agreement,
or online acceptance of City Car Club's Terms and Conditions, shall
constitute authority for City Car Club to compute and debit all
monies due against the Member's nominated credit/debit card or bank
account at any time. This includes charges due as a result of theft
of, or damage to, the Vehicle, any fines, administration charges or
court costs for parking and traffic offences as described in
section 10, any Penalties or any other costs arising due to the
Member's use of the Vehicle.
9.5 City Car Club reserves the right to take
payment from any payment card or payment method provided by the
Member to settle any unpaid invoices/outstanding balances
9.6 All invoice queries must be raised within
14 days from date of invoice.
9.7 All damage, insurance excess, traffic and
parking offences and associated administration fees fall outside of
normal credit terms and must be paid by return upon notification of
9.8 For Business accounts, City Car Club
reserves the right to charge Interest on any debt that is outside
agreed terms of credit. The Late payments of Commercial Debts
(Interest) Act 1998 will be applied under such circumstances unless
10. Other Charges
10.1 City Car Club is a club with members and
as such tries to avoid charging outside usage charges. However, in
order for the club to function correctly for all Members, City Car
Club has the right to charge certain penalties in those cases where
Members do not follow the rules of the club either intentionally or
unintentionally. The final decision on whether to raise the extra
charge lies solely with City Car Club.
10.2 Full details of all the charges are as
shown in the current Tariff List: Other Charges.
a) The agreed hourly charges as they may apply
from time to time for the period including authorised and
b) Any applicable booking charges;
c) Any applicable penalty charges;
d) All mileage charges relating to the
distance travelled whilst the vehicle is in use;
e) Any fines, penalties, court costs or other
expenses imposed on City Car Club by law, arising from the use of
the vehicle while on hire to you, unless due to the City Car Club's
fault, which shall not relieve you or any other person of direct
responsibility to any public authority for your unlawfulness;
f) City Car Club's costs, including reasonable
legal fees and administration charges incurred in collecting
amounts due from you under this Agreement;
g) Any amounts due under any clauses in this
Agreement relating to the loss or damage of the vehicle;
h) Any sums incurred by the City Car Club in
connection with the recovery of the vehicle, or otherwise incurred
by the City Car Club due to your acts or omissions.
11. Responsibility of the user
11.1 You are responsible for the agreed excess
of any damage howsoever caused. In the event that the damage is not
reported to City Car Club by you the insurance excess may be
11.2 You are responsible up to the agreed
excess for any costs of repairs to the windscreen or body
11.3 You are responsible for the insurance
excess towards any costs related to the theft of the vehicle whilst
in your custody or control, if no negligence is proved. This
contribution will be doubled if you are found in City Car Club's
discretion to have been negligent.
11.4 You are responsible for paying for any
permits to park the vehicle during the hire period as well as any
tolls or charges levied as a result of using the vehicle.
12. Care of the vehicle
12.1 You must look after the vehicle, making
sure it is locked and secure when not in use, use the correct fuel
and set and use any security device fitted.
12.2 You must monitor the oil warning light
and temperature gauge during your trip. Any warnings must be
reported to our 24 hour helpline immediately.
12.3 You must inspect the tyres on each
booking and check that they appear correctly inflated.
12.4 You are responsible for keeping the
vehicle sufficiently supplied (always above one quarter of a tank
of each type of fuel) with the correct fuel. (Each car has its own
12.5 You are responsible for ensuring that the
vehicle interior is left clean and tidy before it is returned.
12.6 You are responsible for the Membership
Card issued to you and undertake not to allow it to be used by any
other person including other Members. You must notify City Car Club
immediately if the Membership Card is lost or stolen.
12.7 You are responsible for keeping secret
the PIN issued with the Membership Card and should on no account
keep a written record of it in a form that might be recognised by
an unauthorised person.
12.8 City Car Club may make a charge for
supply of a replacement Membership Card (see Terms & Conditions
- Other Charges).
13. Conditions of use
13.1 You must not allow the vehicle:
a) To be used to smoke in;
b) To be used to carry passengers or cargo for
remuneration (it is however permitted to share the cost of hire
c) To be used to propel or tow any vehicle,
trailer or other object;
d) To be used to take part in any race, rally,
pace making, trials, speed testing or other contest;
e) To be used for motor trade use;
f) To be used while the driver is under the
influence of alcohol, drugs, or any other substance impairing their
consciousness or ability to react; in contravention of any traffic
g) To be driven by any other person who has
not first been authorised by City Car Club.
h) To drive or be driven outside England,
Scotland, and Wales without the permission of City Car Club.
i) To be used to convey pets or any other
13.2 Failure to comply with the conditions of
use may result in the charge of penalty payments or the recovery of
the vehicle without notice at your expense.
13.3 You agree to notify City Car Club
immediately (or at least 48 hours before the next booking, in any
event) if any of the following events occur:
a) You are involved in an accident involving a
vehicle that you are driving (whether or not a City Car Club
b) Your driving licence is endorsed;
c) Your occupation changes to that of the
restricted occupation - professional sports people or professional
entertainers; occupations connected with gambling or betting;
foreign service persons based in the UK.
d) You suffer from a health related complaint
that restricts your ability to drive safely.
13.4 You agree that you have read and
understood the User's Manual and the procedures contained therein,
and the conditions relating to the use of the vehicle, the security
of the vehicle, and the use and care of your Membership Card, and
keys for the vehicle.
13.5 Credit Limit
All members, (excluding corporate users with
5+ members), are automatically given an initial credit limit of
£150 which will remain in place for 3 months. After 3 months, the
credit limit will be reviewed based on usage and payment history.
Once £150 has been exceeded, City Car Club will call / e-mail /
write to you to request a payment on account, to bring your account
back under your credit limit. If this payment is not received then
City Car Club will temporarily suspend your account until payment
14. Insurance and eligibility of
14.1 City Car Club has insurance coverage for
the persons using the vehicle with our permission (and not
otherwise) in accordance with a Comprehensive Motor Insurance
Policy. This policy meets all applicable statutory requirements and
protects the owner and/or authorised driver of the vehicle against
any legal claims from third parties for personal injury or material
damage caused by the use of the vehicle.
14.2 Applicants over the age of 19 will be
considered for membership subject to internal approval by City Car
Club and the approval of its insurers. The final decision on
whether to accept an applicant for membership rests with City Car
Club and City Car Club is under no obligation to disclose its
reasons for declining membership.
14.3 In certain circumstances an applicant may
be accepted on special terms (e.g. a higher insurance excess or an
additional insurance premium). The applicant will be notified of
such special terms in writing and will be asked to sign the special
terms for agreement before membership is completed.
14.4 You waive all rights to and agree that
City Car Club or persons acting on its behalf will conduct
negotiations and agree any settlement with the insurers and that
any monies in respect of vehicle loss or damage will be paid to
City Car Club or such persons as City Car Club may direct.
14.5 Members who do not have a UK driving
licence must comply with the legal requirements for driving in the
UK on a foreign licence. Failure to do so could mean that you are
no longer covered by our insurance.
14.6 You must continue to meet all City Car
Club's licence requirements whilst you are a member and it is your
responsibility to notify us of any changes to your licence status,
including any points or endorsements. Failure to notify us could
mean you are no longer covered by our insurance.
15.1 You must report any traffic accident
involving personal injury, and any loss, damage, or theft to the
police immediately and to City Car Club as soon as practically
possible, the police reference number allocated must be
15.2 You must not admit liability or guilt in
the event of an accident, or promise to pay any third party, or
attempt any repair. A City Car Club accident or theft report form
must be fully completed on request. If you do not comply with this
request, insurers may refuse the claim.
15.3 You agree to co-operate with City Car
Club and its insurers in any investigation or subsequent legal
16. Personal property
16.1 City Car Club is not liable to you or any
passenger for loss or damage to property left in the vehicle either
during the period of hire or thereafter. Such property is left
entirely at your or your passenger's own risk. You are not covered
by City Car Club's insurance for the theft of possessions or
valuables from the vehicles.
17. Credit reference agencies
17.1 We may share information with credit
reference agencies (CRAs) to verify your identity and check your
credit history. This information will be used to assess your
application to join and use the services of City Car Club. The CRAs
will record details of your application which will form part of
your credit history whether or not you proceed and if you make
several applications for credit within a short period of time, this
may temporarily affect your ability to obtain credit.
18. Data protection
18.1 Members agree to City Car Club processing
any personal information that they provide. Members also consent to
City Car Club maintaining this personal information for marketing
purposes, statistical analysis and credit control.
18.2 City Car Club will only provide Member's
personal information to a third party for the specific purpose of
improving service standards, recovering outstanding payments or in
relation to insurance claims.
18.3 Members are entitled to view their
personal information and to make any necessary amendments to ensure
the information is up-to-date. From time to time, City Car Club may
notify Members of particular offers and services, including those
of business partners unless a Member objects in writing.
18.4 By accepting this agreement, a Member
gives their consent to allow City Car Club to conduct ID
verification at any time.
18.5 If a member breaches this Agreement,
their personal data may be disclosed or passed to third parties to
assist recovery procedures.
19.1 To the extent allowed by law, you agree
to indemnify and hold City Car Club harmless against any claims in
connection with operation of the vehicle, any damages suffered by,
including without limitation, the fines and other consequences
referred to in clauses 4, 5 and 6 above, or any matters which are
the consequences of your acts or omissions.
19.2 To the extent allowed by law, City Car
Club expressly disclaims any liability for damage or loss of any
kind suffered by you or any third party, unless it has been proven
that City Car Club is at fault.
20. City Car Club's obligations
20.1 City Car Club agrees to be bound by the
club rules as listed in this Agreement and acknowledges that you
reserve the right to terminate the Agreement at any time without
demand at City Car Club's expense if the terms of this Agreement
20.2 City Car Club agrees to provide the
minimum service provision, which is defined as follows:
21. Vehicle Provision
21.1 City Car Club, will ensure, as far as is
reasonably possible and in accordance with the Agreement, that the
vehicle is in a roadworthy condition and is regularly serviced.
21.2 Vehicles are made available (according to
the agreed club rules) to you from designated parking stations from
the booked start time, and are accessed by the use of a Membership
Card which is unique to you. Once the vehicle has been checked for
external damage and internal neglect, and where appropriate
relevant details have been entered in the logbook, you can then use
the vehicle in accordance with the agreed club rules.
21.3 In the event of a vehicle breakdown
occurring, and once you have requested assistance, a designated
breakdown service provider will attend to the vehicle (according to
the club rules arranged with City Car Club).
21.4 Vehicles can be booked via the Club House
or by contacting City Car Club directly using the Internet. The
Club House can be contacted at specified times (see User Manual)
for bookings, general enquiries, reporting theft, or damage of any
other nature using the contact details shown in the current User
Manual. To access a vehicle, bookings must be made according to the
club rules set out in the User Manual. If your requirements cannot
be met, the Club House will endeavour to offer an alternative but
cannot guarantee to meet all your requirements.
22. Vehicle location devices
22.1 All City Car Club vehicles are fitted
with tracking devices and can be tracked at any time. The tracking
devices will only be used by City Car Club in the event of theft or
failure to return a City Car Club vehicle at the end of a booking
22.2 City Car Club will use the tracking
information solely for the purpose of recovering lost or stolen
vehicles and will share this information with the Police or other
authorities or companies as necessary. Any Member who is not
willing to drive a vehicle which can be tracked or located in this
way for these purposes should notify City Car Club immediately
23. Changes to this Agreement
23.1 Any changes to the club rules of this
Agreement will be notified to you by City Car Club and accepted by
24. Term of this Agreement
24.1 This Agreement shall remain in force for
a period of at least three months. City Car Club must give at least
one month's notice of their intention not to renew the
24.2 This Agreement may be terminated with
immediate effect by you in the event that City Car Club breaches
any of the terms of this Agreement.
24.3 This Agreement may be terminated with
immediate effect by you in exceptional circumstances with the
agreement of City Car Club.
24.4 This Agreement will be terminated if
superseded by a new contract between the you and a new car club
operator (in agreement with City Car Club, and you).
25. Law and jurisdiction
25.1 This Agreement shall be governed by and
construed in accordance with English Law. Any proceedings arising
in connection wih this Agreement shall be submitted to the
exclusive jurisdiction of the English courts.
26.1 You shall not be entitled to assign or
otherwise transfer any of your rights or obligation under this
Read the City Car Club claim procedure »
Once your car has been confirmed as collected by the
recycling centre, you will be issued with a unique reward code via
email within 14 days.
On receipt of your unique reward code you should follow
- If you're an existing City Car Club member
you should e-mail email@example.com
or call 0113 394 3983 quoting your unique reward
- If you're new to City Car Club you should complete the
online form available at www.citycarclub.co.uk/tradeyourtransport
quoting your unique reward code.
- The driving credit should be used up with 12 months of
becoming a member.
City Car Club accepts the vast majority of applicants, however
before becoming a member all applicants must successfully complete
a DVLA and credit check. If an applicant fails the DVLA or credit
check or any other criteria as outlined in the reward terms
and conditions above, City Car Club will be unable to honour this
reward. Please see the reward terms for more information.
Ready to Trade Your Transport?